Jackson Energy’s Terry Isaacs works restoring power following a winter storm.
Winter weather can not only lead to icy road conditions, but can result in falling tree limbs and power outages.
Jackson Energy crews always work to restore power as quickly and safely as possible when there is a power outage. Crews are always on call to restore service and we also have a plan for getting the power back on during a major storm, said Jackson Energy Manager of Member Services Karen Combs.
Power has to be restored to the substations first. When power isn’t coming from the substation, there is no power to feed the lines that bring electricity to your home.
When the substations are back on line, power is restored to large, three-phase lines that bring electricity into the area.
Next, power is restored to feeder lines and finally, power is restored to the individual lines that run to your home.
Safety is always a priority at Jackson Energy, and always remember to stay away from any downed power lines that may fall as a result of a storm. Generators can also be a safety concern during storm restoration.
If you do use a standby generator at your home when the power is out, there are only two safe ways to connect a standby generator to your equipment.
An approved generator transfer switch keeps your house circuits separate from the electric lines running to your home and prevents power from flowing back onto the lines. A transfer switch is installed by an electrical contractor.
If you’re using a portable generator, it will allow you to directly plug appliances into outlets on the generator. Always set up and run your generator in a well-ventilated area outside the home. Make sure it’s out and away from your garage, doors, windows and vents. The carbon dioxide generated by a portable generator is deadly.
Remember to stay safe during winter storms and if there are power outages, Jackson Energy will work to restore service as quickly and safely as possible. To report any outages to Jackson Energy, call 1-800-262-7480.